What we manage

Managed IT services for growing Ghanaian businesses

One partner for daily support, cloud infrastructure, and business apps — so your team stays productive and your data stays safe.

Service 01

IT Support & Helpdesk

Your team gets a single point of contact for every IT issue — from password resets to network outages.

Stop losing hours to broken printers, slow laptops, and "have you tried turning it off and on again." HavenRelay acts as your outsourced IT department with response times you can plan around.

What's included

  • Remote troubleshooting via phone, email, and chat
  • On-site visits in Greater Accra & Tema
  • New device setup and employee onboarding
  • Windows, macOS, and mobile device support
  • Network and Wi-Fi troubleshooting
  • Vendor coordination when third parties are involved

Typical requests

  • "I can't log in to my email"
  • "The internet keeps dropping in the office"
  • "We need a new laptop set up for a hire starting Monday"
  • "Something looks suspicious — is this a phishing email?"

Response times: Same business day on Essentials; under 2 hours on Professional for priority issues.

Service 02

Cloud & Backup

Automated backups, monitoring, and recovery planning built for businesses that can't afford downtime.

Power cuts and hardware failures happen. We make sure your files, databases, and systems can be restored quickly — and we monitor proactively so problems are caught early.

What's included

  • Automated daily cloud backups
  • Backup verification and restore testing
  • Server and endpoint monitoring
  • Disaster recovery documentation
  • Cloud infrastructure guidance and setup
  • Security patching for managed devices

Built for Ghana

  • Off-site backups survive local hardware loss
  • Recovery plans account for power and connectivity gaps
  • Cloud-first tools where possible for remote work
  • Monthly health reports so you know where you stand

Uptime target: 99.9% for managed cloud services with proactive alerting.

Service 03

SaaS Management

Microsoft 365, Google Workspace, and the apps your business runs on — licensed, secured, and kept up to date.

Business software shouldn't be a monthly surprise bill or a security hole waiting to happen. We manage your subscriptions, users, and settings so everything works together cleanly.

What's included

  • Microsoft 365 & Google Workspace administration
  • User provisioning and offboarding
  • License optimization — pay for what you use
  • Email security and spam filtering setup
  • Multi-factor authentication rollout
  • App integration and basic workflow support

Why it matters

  • Former employees lose access on day one
  • New hires are productive from hour one
  • Security settings match how you actually work
  • One less vendor relationship for you to chase

License costs are billed separately — we help you choose the right tier and avoid overpaying.

Not sure which services you need?

Start with a free IT assessment. We'll review your setup and recommend a plan — no obligation.

Book a free assessment